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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2017 01:25 PM

HP Recommended
Product: HP pavillion

Hi all, hope you can help.  When i turn the desktop on, all i see on the monitor is the cursor for the mouse.  The rest of the screen is blank.  From this, i am assuming that (i) i have power (ii) the cables are connected properly and (iii) there is no problem with the monitor.  Can anyone help with a solution to help me see the desktop.  Thanks in advance for any help

1 REPLY 1

‎05-25-2017 08:52 PM

HP Recommended

Your symptoms seem to describe a situation where Windows did not boot, leaving you with a screen like:

 

       C:\>

 

with the cursor "blinking" immediately to the right of the '>'.

 

Turn your computer off.

Turn your computer on, and immediately look for a message like "press <blah> to run HP Diagnostics".

Press that <blah> key.

Run the diagnostics for your RAM and your disk-drive, and report the results to us.

 

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