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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 09:34 AM

HP Recommended
Product: Hp 19 all in one
Operating System: Microsoft Windows 10 (32-bit)
I can hear the computer and fans kick on but my monitor stays off.
11 REPLIES 11

‎05-22-2017 11:36 AM

HP Recommended

Hi @Sandra387

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are not getting any display on the computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2oe7p2u

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-22-2017 11:45 AM

HP Recommended
It was about a month and a half ago. It happened right after a breaker was switched off. The computer was on at the time. I did try the trouble shooting method provided by the hp website. It didn't work.
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‎05-22-2017 11:55 AM

HP Recommended

Hi @Sandra387

 

Thank you for the information.

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2oe7p2u

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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‎05-22-2017 12:08 PM

HP Recommended
These trouble shooting steps are for a desk top i have a hp 19 all in one
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‎05-22-2017 12:17 PM

HP Recommended
These trouble shooting steps are for a regular desk top i have a hp 19 all in one desk top
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‎05-22-2017 12:21 PM

HP Recommended
Please disregard my last 2 comments. Ok i did these steps quite a few times and it doesn't work.
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‎05-22-2017 02:02 PM

HP Recommended

Hi @Sandra387

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2q4pvpJ

 

Let me know how it goes.

The_Fossette
I am an HP Employee

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‎05-22-2017 04:02 PM

HP Recommended
Yes this is the same thing, i already did this it didn't work
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‎05-22-2017 04:32 PM

HP Recommended

Hi @Sandra387

 

I recommend you connect the computer to an external monitor or a TV and check whether you are getting any display.

 

If you are getting display on the external monitor then the issue is with the display on the computer and I recommend you to contact phone support and check the available service options for your computer.

 

Let me know how it goes.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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