Note on archived topics.
12-06-2016 08:47 AM
12-06-2016 09:19 AM
Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or equipment replacement issues.
For these issues, you will need to contact HP Customer Support directly.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
12-07-2016 09:51 AM
> HP refusing for free replacement due to warranty period over,
> causing me financial burden to replace mother board,
> who is responsible for this cause,
I doubt that the software upgrade caused the problem.
Did you purchase the computer on a "premium" credit-card?
Sometimes, those "elite" cards will extend the warranty on any purchase.
Since the HP warranty has expired, you are responsible.