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KARNAMPS Honor Student
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HP Recommended

Mother board affected due to upgradation to Windows 10 from Windows 8

Pavilion 21 all in one a256in
Microsoft Windows 8 (32-bit)
My HP pavilion all in one desktop affected due to clicking on free upgrade to Windows 10 , during browsing on internet, Mother board replacement is required.HP refusing for free replacement due to warranty period over ,causing me financial burden to replace mother board, who is responsible for this cause,either HP company or Microsoft.please inform me.
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Provost Provost
Provost
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Message 2 of 3
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HP Recommended

Mother board affected due to upgradation to Windows 10 from Windows 8

KARNAMPS

 

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or equipment replacement issues.

For these issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Dean
Dean
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Message 3 of 3
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HP Recommended

Mother board affected due to upgradation to Windows 10 from Windows 8

 

 

> HP refusing for free replacement due to warranty period over,

> causing me financial burden to replace mother board,

> who is responsible for this cause,

 

I doubt that the software upgrade caused the problem.

 

Did you purchase the computer on a "premium" credit-card?

Sometimes, those "elite" cards will extend the warranty on any purchase.

 

Since the HP warranty has expired, you are responsible.

 

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