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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-21-2017 05:38 AM

HP Recommended
Product: HP260-A101ND
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/ Maddam,


I'm not sure if I can write my question in Dutch so I'll formulate it in English. However it would be great if someone could reply in Dutch, this way my cliënt can also read the anwser correctly.

 

A client of mine purchased the HP260-A101ND desktop. He failed to instal proper anti-virus software and now has a defective motherboard. He wishes to replace this motherboard but he is unsure wich one to buy and where to buy one.

 

I hope you could steer us in the right direction.

Kind regards,

 

Sjoerd Mulder

2 REPLIES 2

‎03-21-2017 12:24 PM

HP Recommended

@MulderS,

Explain why you believe the motherboard is defective?

Does it still boot?  Can you install and run malwarebytes?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎03-23-2017 04:39 AM

HP Recommended

Dear Dean,

 

Thanks for your reply. The desktop in question is not my own. I'm a Social Worker and the desktop belongs to a client of mine. I'm guessing that my client used the internet without installing some kind of anti-virus software. He then dropped off his computer at a repair shop. The shopkeeper told him that he could repair the desktop if my client bought a new motherboard.

 

So I personally have not seen the broken dekstop. I'm familiar with malwarebytes, but also wanted to check which parts to buy if the desktop is truly unsaveable.

 

Thanks for your reply.

Kind regards,

 

Sjoerd

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