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04-21-2011 09:03 AM
Today i turned on my touchsmart IQ820sc just to find out that the mouse is not working. I have tried taking batteries out, installing software again, tried pressing connect and search the computer for errors but found nothing. The red light is flashing under the mouse, so i have no idear where the fault is. Anyone know how to fix this?
04-22-2011 01:06 PM
try doing a hard reset. unplug everything from the computer (external hd, cd's/dvd's, speakers, cables, power cords) > press the power button for a few secs > plug the wireless reciever back in and everything else > turn it on and cross your fingers. Hope it works. You can also try uninstalling all of the usb root hubsand restarting the pc. I've seen this work.
I work for hp but i'm only sharing my opinion and not speaking on behalf of "The Company".