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DogLover6
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Message 1 of 2
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My CD/DVD suddenly stopped working and will not read any discs

HP Recommended
Pavilion Magnesium p6754y PC
Microsoft Windows 10 (32-bit)

The DVD player suddenly will not read discs. I tried updating the driver and got the message that the most updated driver was already installed.  I also tried turning the computer off and back on again. I saw a link to a microsoft fix in previous posts, but that was for earlier versions of Windows.   Help would be appreciated. 

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

See if going through the resolution steps at the link below resolves the problem.

 

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...

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