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On My ENVY23 touchsheen when I plug in my Headphones the speakers won't mute.Listed are the things I tryed . Please Help
1.Several new head phones
2. Computer sherch for trouble.
3. Down loaded updates to drivers
Welcome to HP Forums and Thanks for the post.
I understand that you are getting audio from speaker and headphones. Happy to help.
Kudos to you for trying to troubleshoot the issue on your own.
Recommend you to try the steps mentioned in the Microsoft post.
Please run HP Support Assistant and check if all the drivers are updated.
Let me know if this helped.
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Chimney_83 I am an HP Employee
Yes I have updated the drivers Still same Problem...HELP!!!My Speakers won't mute when I plug in my head phones
Thanks for the reply and uninstalling the drivers, deleting the driver when prompted, restarting the computer and then downloading and installing the driver from www.hp.com/drivers.
If the issue persists, please run the audio troubleshooter available in the control panel and check if tie resolves the issue.
Please do check the playback settings by doing a right-click on the audio icon on the taskbar.
For other troubleshooting steps, please refer to this article for assistance.
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