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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2017 02:12 PM

HP Recommended
Product: Pavilion mini desktop
Operating System: Microsoft Windows 8.1 (64-bit)
When do I turn on my computer could not connect to the internet for some reason my ISP address had disappeared and I do not want to reset my computer to factory settings due to it would erase my virus protection that I have on here how can I reset my ISP address without having to wipe my hard drive due to I have 8.1 Windows?
1 REPLY 1

‎01-29-2017 12:48 PM

HP Recommended

@Auriianna

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand the network keeps getting disconnected every now and then,

Don't worry as I have a few steps that'll help you resolve this concern:

 

Use the windows search bar to type command prompt, right click the command prompt option and select-Run as administrator: 

1st) ipconfig /flushdns

Restart PC, if the issue persists, try step 2:

2nd) netsh winsock reset

3rd)Reboot/Restart

This should fix the issue.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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