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Quepsi
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My computer will not pick up any wi-fi connections

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Microsoft Windows 10 (64-bit)

I have internet service through ATT, last week I called them about internet problems (slow connections and drops). ATT sent a rep over and upgraded my router, before they installed the new routher my computer was recognizing my internet service and listed all connections in my area. After the service upgrade I could not connect using my wi-fi, my computer could not recognize or list any of the connections available. I called the ATT rep back to the house to see if he could fix the problem, he could not. I can connect to the internet with a cable directly to the computer but not wireless. I've tried deleting and reinstalling the network adapter driver, updating it, resetting the hardware and also using the automatic troubleshooter, nothing solves the problem. Has anyone else experienced this?

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old_geekster
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@Quepsi, welcome to the forum.

 

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  When you furnish the model I will help your further.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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banhien
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Hi,

 

No problem before the router upgrade process and THAT is the only change. Looks like your new router only broadcasts 5.0GHz and your machine can only see 2.4GHz, not 5GHz. Please ask them to allow new router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz

 

Regards.

BH
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Quepsi
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That makes sense, I will try that and let u know if that solves the problem
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Quepsi
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Sorry, I have a HP 320-1050 with an AMD A6-3600 APU. It is the all in one, hope this helps?
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banhien
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Hi,

 

Machine only has

 

Figure 2: Wireless card - top view

Wireless card - side view
  • Interface type: PCI-e half-length mini card

  • Data transfer speeds: up to 150 Mbps

  • Transmission standards: 802.11 b/g/n

  • Supported antenna connections: 1

  • Operating band: 2.4 GHz

  • Supported security protocols:

    • WPA

    • WEP

Source:  http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03024967

 

Please check my previous reply.

 

Regards.

BH
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