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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 10:04 AM

HP Recommended
Product: Laptop-FKHSBDUP
Operating System: Microsoft Windows 10 (64-bit)
My laptop is running fine, however whenever I open my internet, on any browsers; Microsoft edge, google chrome, internet explorer etc, the laptop freezes and says there's an error with the application. I've scanned my laptop for viruses, and there is none, i don't know what else to do.
1 REPLY 1

‎02-20-2017 11:38 AM

HP Recommended

@Verde_occhio

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, I can't find any HP product info for FKHSBDUP -- are you sure this is the product code?


Also, I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

We can proceed when you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
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