• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Laptop-FKHSBDUP
Microsoft Windows 10 (64-bit)
My laptop is running fine, however whenever I open my internet, on any browsers; Microsoft edge, google chrome, internet explorer etc, the laptop freezes and says there's an error with the application. I've scanned my laptop for viruses, and there is none, i don't know what else to do.
1 REPLY 1
HP Recommended

@Verde_occhio

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, I can't find any HP product info for FKHSBDUP -- are you sure this is the product code?


Also, I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

We can proceed when you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.