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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2017 04:06 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My new PC came today.  I set it u the PC will power on but won't start. 

 

 

 

 

 

the monitor doesn't recognize the sorce.

 

3 REPLIES 3

‎02-14-2017 06:32 PM

HP Recommended

> PC will power-on, but won't start.

 

You have a warranty with your new PC.

Did you get any "paper", e.g., a warranty-statement, with a telephone-number to call for assistance?

 

 

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‎02-14-2017 09:04 PM

HP Recommended
The tower powers on but won't boot. I think something is missing or not hooked up, maybe like a disk drive.
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‎02-14-2017 09:57 PM

HP Recommended

> something is missing or not hooked up, maybe like a disk drive.

 

That's the most-likely explanation -- something was not "tightly" connected at the factory, and "jiggled loose" while the computer was being shipped & bounced around.

 

Other possibility: the power-supply outputs various voltages (5V, 12V).

If it has a problem, then the voltage-level to power the lamps is working,

but the voltage-level to power the motherboard or the disk-drive is not working.

 

Reboot, and enter BIOS SETUP.

Look for details about whether both the CD/DVD drive and the disk-drive are "detected", and listed.

 

But, you should not have to do your own "trouble-shooting" on a brand-new computer by yourself.

 

Call HP, and make them "earn" the money that you paid them for your new HP computer.

 

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