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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 11:43 AM - edited ‎03-31-2017 11:44 AM

HP Recommended

I am unable to get my videos to work ....they play for a little while then stop....or they won't play at all !!

3 REPLIES 3

‎04-01-2017 12:59 PM

HP Recommended

@trmiller48

A very warm welcome to the HP community. A very good day to you. 

I understand that your HP computer has difficulty in playing videos. The videos play for a while and then stop and at times they do not play. Not to worry, I'll do my best to help you.

I would like to know the following information to assist you better:

  • Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
  • What version of Windows operating system are you using?
  • Is the computer unable to play online videos like from Youtube or videos from a DVD, etc?
  • Do you receive an error message?

Please feel free to reply and I will assist you further. Eager to help. 🙂

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‎04-02-2017 12:21 PM

HP Recommended

I am still having problems getting my videos to play...they play for awhile then stop or don't play at all ...what can I do ?....Thank you !

   model #A4313 W

product AY627AA#ABA

Serial MXU0140GOB

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‎04-02-2017 04:11 PM

HP Recommended

@trmiller48

You're welcome and thanks for the information. 🙂

I would still like to know what kind of videos they are. 

  • Is the computer unable to play online videos like from Youtube or videos from a DVD, etc?

As per the product model no. you have an HP Pavilion a4313w Desktop PC shipped with Win7 operating system. If this issue started recently with the videos then please perform a Microsoft System Restore to rollback the PC to an earlier date when everything worked fine. A System Restore will not delete your data. 

If you're trying to play a movie then please using other video player applications and check if that helps. Also, download and run the Microsoft troubleshooter to fix any issues with the Windows operating system.

I sincerely hope this fixes the issue. Let me know. All the best! 🙂

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