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JEFFDUP
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My windows crashed and had to reinstall - windows 7 again. I dont see the HP sign or anything

HP Recommended
Microsoft Windows 7 (64-bit)

i cant see the HP details or sign under the windows icon. What should i do?

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WAWood
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@JEFFDUP

 

Hello;

Allow me to welcome you to the HP forums!

 

Presuming your PC came preinstalled with Win7, that was an HP OEM version -- and unless you reinstalled using that very same version, you will encounter these problems.


Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, HP no longer stocks the recovery media for the older Win7 PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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