Hi I just want to know if: Is this a common problem with LCD Monitors? What is this display issue called? Is this fixable? If so, how? I know this is a monitor issue because I've tried many troubleshoots. Please answer my questions above, I don't prefer replacing my monitor yet. Also, I couldn't take screenshots because the lines or dots don't appear to other users so I used a camera.
Blue lines or dots in some areas. I think they are consistent in bright areas. Captured from my background wallpaper.
Pink lines or dots in what I suspect dark areas. Captured from a game (League of Legends)
I understand that your desktop computer's display is not working correctly, and I would be happy to help you!
I am providing you with some steps you can try below:
Step 1. Unplug the power cord from the back of the monitor and the wall Step 2. Hold the power button down for at least one minute Step 3. Plug the power cord back into the monitor and then into the wall outlet Step 4. Press the Menu button on the monitor Step 5. Navigate to the Factory Reset option and select it Step 6. Try a different cable connecting your monitor to your computer
If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. If the blue pixels still appear on your computer's display, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.
I tried the steps you've given me but the problem still persists. I tried lowering the red and green color to 0 in the OSD though and majority of the blue pixels disappeared but it made my screen go blue though and there were still some red/pink pixels in some parts. Changing the contrast and brightness also affects the pattern of the pixels or they would sometimes disappear.
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