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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-03-2017 03:26 PM

HP Recommended
Product: HP 510-P114
Operating System: Microsoft Windows 10 (64-bit)

When I unpacked, plugged in, and started my new computer it could not connect to my WiFi. The router is a TP-Link Archer C7, and it works nicely with my 2 Ethernet-connected computers and with one wireless laptop.

 

The 510 connects nicely using the LAN (wired). It's as if the wireless thingy inside the 510 is not working or is missing. There was nothing in the shipping box except the computer, a mouse, a power cable, and a keyboard. Am I missing something? What can I do to connect to the wireless router?

3 REPLIES 3

‎03-03-2017 03:32 PM

HP Recommended

Hi,

 

Please check Device Manager, Network adapters to see it there or not. It should have a standard 802.11 a/b/g/n/ac wireless which supports both 2.4GHz and 5.0GHz

 

Regards.

BH
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‎03-04-2017 12:44 PM

HP Recommended
My Network Adapter shows an Intel Dual Band Wireless-AC 3168 only. It does not show a standard 802.11 a/b/g/n wireless or any other wireless adapter.
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‎03-04-2017 01:02 PM

HP Recommended
Device Manager shows an Intel Dual Band Wireless AC 3186. When I click on Properties and then on the Events tab the last entry says it concluded the process to install the driver with a status of 0x0. I then went to the Power Management tab and removed the checkmark next to "allow the computer to turn off this device to save power". The General tab says the device is working properly. When I tried to update the driver I was told the latest driver was already installed (19.20.0.6). What do you suggest? Right now I am hardwired to the router's LAN.
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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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