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Xdof
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New HP 24-g000no, extremly loud CPU fan - Normal or defect?

HP Recommended
24-g000no
Microsoft Windows 10 (64-bit)

Right from the first startup I noticed the computer was unbearable loud.
I figured that it was the first setup installation and downloading updates that had the processor worked up
But after all the installations was finished and drivers for graphics and processor was updated and turning the computer settings to energy saveing mode the situation is still the same.

 

Is this normal for this model or does this computer have a defect? 

 

The fan is constantly running at around 2380-2420 speed. Is this normal? 

 

What CPU fan is this model using? 

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MKazi
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HP Recommended

@Xdof

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP All-in-One - 24-g000no PC and PC and it produces a loud noise. The fan is also spinning faster. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • Is the fan noise coming from the fan area?
  • Is the PC overheating?
  • Do you experience lag in the performance?

This PC uses the following components for internal cooling:

  • Fan - Prost21 Intel part# 863659-003
  • Fan - Prost21 Intel part# 863659-103
  • Processor Heatsink - Intel part# 863657-003

 

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Shutdown the PC.
  • Disconnect all cables from the PC. Including the power cable. 
  • Press and hold the PC power button for 15 seconds and then release it. 
  • Reconnect all devices and power cable and power on the PC.

Now you may observe the performance. If the issue persists then I recommend you to perform the steps as described in detail from this link.

 

Hope this information helps. Keep me posted. Cheers! 🙂

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