The HP Community is here for you.
08-26-2016 03:48 PM - edited 08-26-2016 03:49 PM
my HP Paviliion 22z was one month old. I was using it and all of a sudden it shuts off. no warning message. I thought it's a power cord connection problem. but after I look carefully, no connection issue. I pressed the power button, it started and everything looked ok. However, this happens more and more often. It is less than 2 months old, as of today. no sign of slowing down or any problem using it. it just shuts down right away. looks like there is a power failure. but when i press the power button, it turns on and works just fine. lost the data I worked on. Very annoying. Anyway to fix it?
08-26-2016 03:52 PM
It's under warranty. Let HP fix it. Do not tamper with it and make an issue worse.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..
Loaner: Envy Omen Windows 10 Pro 64 bit 7th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme8GB, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ