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Student
Posts: 1
Member Since: ‎08-26-2016
Message 1 of 2 (114 Views)

New HP Paviliion 22z All-in-One PC shuts down suddenly

[ Edited ]
Product Name: Paviliion 22z
Operating System: Microsoft Windows 10 (64-bit)

my HP Paviliion 22z was one month old. I was using it and all of a sudden it shuts off. no warning message. I thought it's a power cord connection problem. but after I look carefully, no connection issue. I pressed the power button, it started and everything looked ok. However, this happens more and more often. It is less than 2 months old, as of today. no sign of slowing down or any problem using it. it just shuts down right away. looks like there is a power failure. but when i press the power button, it turns on and works just fine. lost the data I worked on. Very annoying. Anyway to fix it?

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Provost
Posts: 8,834
Member Since: ‎09-28-2010
Message 2 of 2 (111 Views)

Re: New HP Paviliion 22z All-in-One PC shuts down suddenly

It's under warranty. Let HP fix it. Do not tamper with it and make an issue worse.

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