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MrsRDH
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Message 1 of 2
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New computer Warranty Status incorrect

HP Recommended
HP Pavilion 23-q110na
Microsoft Windows 10 (64-bit)

I purchased my new All-in-one computer from PC World on Thursday 23 February 2017.

 

But, when I view the warranty information using the HP Support Assistant, it says it's "EXPIRED", warranty end: 09/12/2016! What's going on? This is a brand new computer?

 

How can I get this fixed?

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Jackson121211
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Message 2 of 2
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HP Recommended

Hi MrsRDH,

 

Welcome to HP Support Forums! I would check with HP Customer Support to see if they can fix your warranty issue. The link to HP customer support page: http://support.hp.com/us-en/contact-hp

 

Hope this helps! Have a nice day! Justin L.

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