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12-29-2016 11:34 AM - edited 12-29-2016 01:27 PM
I was having some problems with my HD (Seagate). Ran Seagate repair but then Windows 10 had problems loading. Windows 10 began "automatic repairs" but then PC shut down. On power up, I get the fans (psu, processor, chassis) and external lights but nothing on the screen, no BIOS, no boot, no beeps. I have tried everything in HP online steps.
FYI - I have unplugged every external device, nothing. I have borrowed and tried a different psu, nothing. I can (and have) pulled all the RAM, nothing - no beeps on startup (which it should at least do).
Motherboard? Just happened to fail when Windows 10 was having a problem starting?
Solved! Go to Solution.
12-30-2016 08:13 AM - edited 12-30-2016 08:14 AM
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At the outset, you have done a terrific job on troubleshooting and I am really impressed at your troubleshooting skills and levels of technical expertise. Hats off to you on that score! It is always a genuine pleasure to work with tech-savvy customers like you.
As I understand you are unable to boot upon booting to Windows 10. Don't worry as I have a few other steps to help you with this,
Since you have tried removing all the RAM and it does not beep, this clearly indicates the issue to be a hardware failure. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee
12-30-2016 06:48 PM
Was able to get it up today by removing CMOS battery, powering on, powering off, replace CMOS battery and power on.
While I had it on, I made a backup of my files and created a recovery drive (USB). After such, I restarted and ran every HP system diagnostic test – particularly on Motherboard and Memory. Passed all, multiple times.
Powered it off. Won’t start again, same as yesterday.
Tried same procedure as before. Didn't help.
It DOES now beep (5 times in cycle) if it is started with RAM pulled.
12-31-2016 11:56 AM
Thanks for the response.
I recommend you to get in touch with HP Phone Support for further diagnosis and assistance.
Use the link below to reach Phone support.
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02-08-2019 06:44 PM
You really should stop answering these post if all your going to do is have the person send an email to support. We try and fix our devices on our own for a reason, whatever that may be. in the middle of a fix, you reach out for some help and you refer them to support. Not helpful....