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Skylark7
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No audio

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HP Pavillion Slimline
Microsoft Windows 10 (32-bit)

We have moved house twice in the 8 months (we sold our house and are renting whilst we search for a new home).  On the first move, I set up the PC and there were no problems.  Since the recent move, having set the PC up again, we have no sound.  There are three line-in points on the back of the processor unit, pink green and black.  There is a box-type speaker with two smaller speakers wired into it and an on/off/volume control switch (OK I am not technology literate).  Everything is plugged in and the PC is working fine other than the sound.  I have tried the speaker jacks in different line-in points, the volume control is at full and I have run a check on the PC which reported everything working and no problem.  Can anyone help in spite of my illiteracy?

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MasterTechGuy
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Have you tried plugging in headphones to see if that works? You may need to update the sound card drivers or install software for your audio if any. Do a sound check https://www.onlinemictest.com/sound-test see if this works. 

 

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Skylark7
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@MasterTechGuy wrote:

Have you tried plugging in headphones to see if that works? You may need to update the sound card drivers or install software for your audio if any. Do a sound check https://www.onlinemictest.com/sound-test see if this works. 

 

“Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


I have never used headphones with the PC  before and the sound was fine before we packed everything up and moved.  I assume that I have connected the sound items incorrectly but I can't see what else I can do. When I click on the link you have given for the sound test it talks about clicking on right and  left arrows but there no arrows on the screen.  Is it referring to arrows somewhere else?  I will try updating the sound card drivers.  Thanks for your help.

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MasterTechGuy
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When you click on the arrow it plays a sound indicating that the sound is working fine, You can run another test by clicking on the other link on that page. 

 

Also if you have moved your cmomputer then your sound  card may have become lose therefor you may need to get inside the  computer and see if its still in place correctly as this can also cause sound problems.

 

“Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Skylark7
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@MasterTechGuy wrote:

When you click on the arrow it plays a sound indicating that the sound is working fine, You can run another test by clicking on the other link on that page. 

 

Also if you have moved your cmomputer then your sound  card may have become lose therefor you may need to get inside the  computer and see if its still in place correctly as this can also cause sound problems.

 

“Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Sorry to have wasted your time.  It is as I thought, simple error on my part, plugged speakers into processor unit instead of into the high def audio box.  Sorry again and thanks for trying to help an idiot.

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MasterTechGuy
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Lol no worries we all done it even me. 🙂 

 

 

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