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09-23-2016 07:52 AM - edited 09-23-2016 08:26 AM
Omni 100 all in one pc will not boot/power up.
When I push the power button, I can hear the fan engage and spin but nothing comes up on the screen. The first time I tried to turn the computer on this morning,the little blue light on the lower right corner DID light up but nothng else happened. After watching/waiting for 10 minutes, i held my finger on the power button to turn the machine off, waited a few minutes, hit the button again. The second time, the fan started going but the blue light did NOT come on this time. I waited 5 minutes and nothing happened. This time, I just pulled the plugg out of the wall and waited 10 minutes, plugged it back in, hit the button, same thing,,,fan engaged, no blue light,,,fan just spinning/whirring but nothing comes up on the screen.
I have another one of these computers and i switched power supplies and the power supply is fine.
09-24-2016 11:29 AM - edited 09-24-2016 06:25 PM
Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I read your post about the HP Omni 100 not powering up. It will be a genuine pleasure to assist you.
At the outset, a commendable job was done by trying some troubleshooting steps on your own. It was awesome on your part to the swap power cord and try that on a different computer which confirmed that the power cord works fine. Hats off to you for a job well done. Truly amazing! It’s always a pleasure to work with technical specialists like yourself.
It looks like a hardware issue with the computer. Let’s first do a hard reset on the computer. Please perform these steps:
- Power down the unit.
- Disconnect all peripherals from the computer.
- Press and hold the power button of the computer for about 15 seconds to discharge static electrical charges inside the computer.
- Then connect only the power cord and try to power it back up.
If it works the issue should get resolved. If not, then it is a hardware issue with the computer and you will need to contact HP phone support by visiting this link: http://hp.com/contacthp
You might also want to check this link out for further troubleshooting:
Please follow the most appropriate symptom associated with your computer to troubleshoot the issue.
Hope this helps! Please let me know how this goes. I hope your computer gets fixed and works without hassles.
To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”. If you require further assistance let me know and I will gladly do all I can to help.
Take care now and do have a splendid week ahead.
I am an HP Employee