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Posts: 1
Member Since: ‎04-26-2011
Message 1 of 2 (1,099 Views)

Optical Drive

I have an HP P67747Y purchased 3/3/11 and the multimedia optical drive quit opening? I've tried all the trouble shooting steps but none have worked>It tells me a error occured when I try to open it through the system and doesn't respond at all when I press the eject button.

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Posts: 33
Member Since: ‎04-22-2011
Message 2 of 2 (1,091 Views)

Re: Optical Drive

[ Edited ]

You may need to do a system recovery if you feel the issue is software realted and you are getting an error message. If you think it is hardware. I would try folloing these steps entirely.

While I am a HP employee, I am not an expert on all our products. When I offer advice, I'm not speaking for HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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