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Rascal51 Student
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Optional video card with 4GB video ram reports 1GB, one monitor goes all black and ther other all wh

HP ENVY 750-170SE DT (THIMPHU)
Microsoft Windows 10 (64-bit)

NVIDIA GeForce GTX 745 4GB DDR3 FH GFX

Reports only 1GB ram

Regardless of running software, main monitor (LG IPS LED 23EA63) goes black, second monitor (acer S200HQL) goes white.

 

Requires a hard start (hold the power button down until shutdown) then it works for a few days then does it again.

I installed lattest drivers, no help.

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Provost Provost
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HP Recommended

Optional video card with 4GB video ram reports 1GB, one monitor goes all black and ther other all wh

Rascal51, welcome to the forum.

 

I would start with updating the driver for the video card: Control Panel / Device Manager / Display adapters / right click on the video card and select Update Driver Software / Search automatically for updated driver software.  If there is a new driver it will download and install it.

 

If this doesn't solve your problem, I suggest contacting HP Customer Service for help before your warranty expires.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

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I am not an HP employee.
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