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MemphisLady
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PC BIOS Update (Rom Family SSID 81B7) Failed

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HP Pavilion touch all-in-one 2
Microsoft Windows 10 (32-bit)

the hp message said the update was critical

 

I downloaded and it went thru the install process... then gave error message

 

it said Installation compete along the top

 

then underneath it says

 

Failed Installation

  x HP Conusmer Desktop PC BIOS (ROM Family SSID 81B7)

 

 

So what do I do now??????

 

Update... I incorrectly entered my operating system.  it is Windows 10 Home 64 bit

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Malygris1
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Hi there @MemphisLady,

 

May the Forums be with you!  I understand that you are having a problem with an update delivered by the HP Support Assistant.  I am happy to give you a hand with this.

 

Please post the full product number for your computer. See the following, if you need help with that information.  HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

You could try manually downloading the driver from the support page for your model which I could link here for you if you prefer, once I have your model number. If you try that you could also try temporarily disabling your antivirus software, just in case it is blocking something.  Also you can try following this: HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎 and see if it helps.

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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MemphisLady
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Product number:  V8P07AA#ABA

Serial number:  (removed content)

Product name: 27-a027c

 

Thanks for responding...

 

Would appreciate a link to my download rather than have to go thru a series of questions I may not know how to answer.

 

 

 

 

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RRKK
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I also have problem with updating ROM FAMILY SSID 81B7.  MY desktop PAvillion is brand new, with Product number: Z8G37AA#AB4

 

1) downloaded successful from HP Support Assistant

2) installed with message "The BIOS update was prepared successfully"

3) However when rebooted, message says "The System BIOS update Failed.  Unable to open BIOS Image file".  Therafter after root, HP Support Assistant still has message that this update needs to be installed.

 

Apprecaite any assistance.  Thanks

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