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Tutor
Posts: 8
Member Since: ‎03-11-2015
Message 1 of 2 (555 Views)

PC Crashes on Wake Up from Sleep After Installing Windows 10 Anniversary Update

Product Name: HP Pavilion p7-1421 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

After installing the Windows 10 Anniversary Update my PC crashes on wake from sleep.

 

It happens about 50% of the time on wakeup from sleep. Here are the symptoms:

 

  1. On wake from sleep my mouse cursor is only visable on my secondary monitor and the screen is black
  2. The windows working icon spins on blank/black secondary monitor a few times and then the computer automatically restarts
  3. I have found a workaround by putting the computer back to sleep before the crash/restart and then waking it up again
  4. I have updated my Video Card driver (which happens automatically in Windows 10 anyway)
  5. I have emailed AMD tech support and they said it was a known issue but they are no longer updating drivers for my system

Do you have any suggestions on how to fix this issue?

 

I have seen multiple posts for different systems on the Microsoft Tech Support website here are some of them:

 

Windows 10 Anniversary Update freezes at lock screen when waking from sleep

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-10-anniversary-update-fre...

 

 

Windows 10 may freeze after installing the Anniversary Update - Updated 8-31-16

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-may-freeze-after-...

 

These solutions do not work.

 

Thanks for your help!

 

 

 

Honor Student
Posts: 3
Member Since: ‎08-27-2015
Message 2 of 2 (507 Views)

Re: PC Crashes on Wake Up from Sleep After Installing Windows 10 Anniversary Update

Similar problem on ProBook 470 G2 crashes on entering sleep or when waking up .. 50% chance

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