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columbus77
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PC is not booting getting config error

HP Recommended
Pavillion 23
Microsoft Windows 10 (64-bit)

Getting PC needs to be repaired, boot configuration data file doesn't contain valid info for an OS

I have tried booting from USB and its just not working at all

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IT_WinSec
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Hello @columbus77

 

Welcome to the HP Support forum. Thank you for posting.

 

I know you might be a bit frustrated about this but I will try to help you.

 

*** Please, provide your full HP model and product number (PN) as described here >> https://support.hp.com/us-en/document/c00033108

 

Windows Boot Configuration Data BCD is corrupted. The issue you experience is most likely software related (Windows issue) and might have been caused by faulty Windows update, virus infection, etc... It might be possible for an easy/fast fix.

 

*** Please, confirm if your PC runs Windows 10. If YES, was is previously running older Win version or it came preinstalled with Win 10 ?

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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columbus77
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HP Recommended
It came with win 8
Win 10 was installed sometime after
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columbus77
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HP Recommended
Model is Pavilion 23
PN:G9C95EA#ABU
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IT_WinSec
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Thank you, @columbus77 for the provided details. Let's try to fix this.

 

 

Your issues are usually software (Windows or BIOS config) related but please, perform some basic hardware checks to rule out hardware problems

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

 

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F10 to enter BIOS setup

 

Please, navigate through the menus to reset the BIOS settings to default settings (load default settings and save/exit).  Save and exit the BIOS.

 

 

5. If the issue is resolved now and if the PC can boot, ok. 

 

- If not, please proceed.

 

 

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with repair options.

 

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

Please, re-create your media tool.

 

 

 

When ready with the USB drive or with the DVD:

 

 

Eventually, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu .

 

Choose F9 to open Boot options. Select the thumb drive or the DVD as boot option.

 

Follow the on-screen instructions to boot from the media. Instead of installing Window, choose to Repair the installation.\

 

Click Repair your computer in the lower left corner.
Select Troubleshoot from Choose an option screen.
Click Advanced options in Troubleshoot screen.
Click on command Prompt.
Type these following commands and hit [ENTER] after each line of command:

 

  • Bootrec /fixmbr
  • Bootrec /fixboot
  • Bootrec /scanos
  • Bootrec /rebuildbcd

 

When ready, type exit  and hit [ENTER]

 

Restart the PC.

Reference instructions > https://answers.microsoft.com/en-us/windows/forum/windows_8-update/error-code-0xc0000034-in-windows-...

> https://www.eightforums.com/performance-maintenance/46965-windows-8-missing-file-bcd-error-code-0xc0...

 

 

Basically, this should fix the issue.

 

Summary:

- Provide PC information and prefered Windows

- Provide hardware test results

- Recreate Windows installation media and boot from it

- Perform BCD/MBR repair steps

 

 

Let me know the results. If something is not clear, just stop and ask me for clarifications.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
This video has been updated: https://youtu.be/-a-N_HfIZsoLearn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other hel...
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