04-02-2013 02:10 PM
I have upgraded OS and installed drivers. All the drivers are looking fine except I am getting error in Network Controller and PCI Communications Controllers driver. Can anyone please help me to get the correct drivers? Because of this I am not able to connect to wireless network.
When trying to install wireless Ralink motorola bluethoot adapter driver, Iam getting error "Bluethoot Hardware must be enabled before installing driver for this" and in wireless assistant it is showing disabled and showing willnot be able to enable from here. However blue LED on F12 is on and I could not find any option to enable wireless device in BIOS. Not sure are these problems related?
I just want to enable wifi networks. Please help.
Below are my laptop details:
Model no: HP G62-361TX
OS: Windows Ultimate 32-bit
Any help will be appriciated.
Solved! Go to Solution.
04-02-2013 03:26 PM
You need this driver for the PCI Communications Controller.
I will need you to post the hardware ID for the network controller (you can copy and paste the text right from the device manager), so I can post the link to the drivers for it.
Go to the device manager and click on the network controller with the little yellow ! mark.
Then follow these instructions to find the hardware ID.
The hardware id for a device in Windows can be found in the Windows Device Manager. To check the hardware id for a device, follow these steps:
- Open the Device Manager from the Control Panel. You can also type “devmgmt.msc” at the Run option in the Start menu.
- In the Device Manager, right-click the device, and select Properties in the popup menu.
- Next, select the Details tab.
- Now select the Hardware Ids in the dropdown list.
04-02-2013 10:32 PM
Thanks Paul for your quick and valuable reply. I am able to fix the issue of PCI controller now.
Here are the hardware IDs for Network Controller.
But I am not sure whether these hardware IDs are correct, because I have downloded this driver from HP site and not sure whether it is a correct and compatible version.
In device manger, under networkee adaper-> it is showing these three
---Bluethooth Device(Personal Area network)
---Bluethooth device(RFCOMM Protocol TDI)
---Realtek PCIe FE Family Controller
and Network Controller it is showing under Other devices with a warning sign.
Also can you please let me know, will this fix my wireless problem?
04-03-2013 06:17 AM
You're very welcome.
You need this bluetooth software & driver if you haven't already figured that out as well.
02-21-2014 12:06 PM
After reloading OS and installing drivers on the HP WV689AV, wifi keeps dropping and yellow exclamation mark appears in device manager (other devices - PCI Simple Communications Controller).
Driver Properties/Details Hardware Ids
02-21-2014 12:50 PM
Below is the link to the driver you need for the hardware ID of PCI\VEN_8086&DEV_3B64.
That device probably has no bearing on the wireless connectivity dropping.
You may need to update the driver for the wireless card.