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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-25-2017 09:41 AM

HP Recommended
Product: h9-1402el
Operating System: Microsoft Windows 10 (64-bit)

After new installation WINDOWS 10 64bit, AUDIO is MISSING. NO AUDIO on my HP h9-1402-el (super desktop !!)

Help me please.

Milan 2017/05/25 

Roberto

2 REPLIES 2

‎05-25-2017 09:48 AM

HP Recommended

HP's web-site only contains device-drivers for Windows 8 and 8.1.

 

This implies either:

 

* the required device-drivers were already included in Windows 10;

 

* run Windows Update to locate, download, and install the device-drivers.

 

As a last resort, try the device-driver from Windows 8.1 64-bit:

 

   https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-phoenix-h9-1400-desktop-pc-series...

 

How much RAM in your computer?

[I have one computer where the audio worked fine with 3 GB of RAM, and did not work with 4 GB of RAM, until I limited Windows to using 4095 MB (instead of 4096 MB) of RAM.]

 

 

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‎05-25-2017 10:06 AM

HP Recommended

Hi, @roberto1949 :

 

Normally installing this W10 IDT audio driver works.  Install and restart the PC...

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

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