Description of the Problem: I updated the BIOS of my Pavilion 23-b090ea All-in-One PC to the most recent version for this model (v8.17). The HP Download and Install Assistant indicated that the installation had completed and that it could be closed. When I restarted the PC the screen remained blank. Not even the usual HP logo was displayed. There was, however, hard disk activity.
What I've tried so far:
1. I followed the instructions in the following document:
Turn on the computer and repeatedly press the F10 key for eight seconds.
Press the Down arrow three times.
Press the Enter key two times.
The computer restarts.
Results: I tried this several times. The computer did not automatically restart. When I turned the power off/on, there was still nothing displayed on the screen.
3. I logged into my router and the PC appeared as inactive on our wireless network. I then powered on the PC without pressing F10. The screen remained blank but there was disk activity for a few minutes. The router then showed the PC as active on the network.
4. From a laptop running Vista, the PC showed in the Network and Sharing Centre - "View Computers and Devices" as on the network. From there I was able to connect to the PC - it accepted the user name and password, and a print server folder was listed under the PC.
Conclusion so far: It appears that the PC is starting up and getting far enough to be able to connect to our wireless network, but it is not able to display on the screen.
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you have power to your computer, but the display is remaining blank.
Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.
Malygris1 I work on behalf of HP Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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