Pavilion 500 267c

skeeter41 · ‎01-16-2017

I am looking for help in interpreting a failed diagnostic test. I received the following reading:

Video Memory Check: Software Error

Ashokkan · ‎01-17-2017

Hello skeeter41,

The error indicates the problem with the graphics driver. You may have to install the graphics driver all over again.

First try with BIOS updates.

So, you would have to call HP @ 866-211-5207 in order to get the help in installing these drivers. The reason is , your computer appears to be about 3-4 years and therefore we need to contact the support team who will be having the required drivers .

Alternatively you could also check in the following link for the suitable drivers.

http://www.computersurgeons.com/m-157-hp-pavilion-all-in-one-desktop-pc.aspx.

Thank you for choosing HP,

Regards,

Ashok ... HP..always working

wb2001 · ‎01-18-2017

@skeeter41,

Has the unit completely failed?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

skeeter41 · ‎01-18-2017

No. I can function. But when using my Google Chrone browser I am ofteb unterupted by what appears to ve malware. I.'ve downloaded Malwarbytes which has hekped greatly. The troublesome site Ithey keep rejecting is alh.crashesdisband.com

wb2001 · ‎01-18-2017

@skeeter41,

Here is a suggested link to removing that pest.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

skeeter41 · ‎01-18-2017

Yes. I saw that link the other day and tried some of those things. Had difficulty carrying out his instructions but i did download PcFix which gave a long list of programs. I'm reluctant to uninstall what I don.t if I need. Perhaps i can contact the writer. I am using Windows 7. That may be why his windows file doesn't match mine

Ashokkan · ‎01-18-2017

Hi Skeeter,

If you are having issue with Google chrome , then choose the alternate installer .... check the following link

https://support.google.com/installer/answer/126299?hl=en

Regards,

Ashok ... HP..always working

skeeter41 · ‎01-26-2017

Would you please explain to me what you mean by choose the alternate installer? Are you suggesting changing from Chrome to another browser? Or reinstalling Chrome?

skeeter41 · ‎01-26-2017

OK. I was able to go to that link and understand that you suggesting I install Chrome outside of widsows. I just did that. But then I wondered if I should have uninstalled my original Chrome first. I'm going to do that thinking it can't hurt. Hopefully this helps.