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Pavilion Elite HPE-130f - HP and other Software stops working and crashes

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Hi

 

I bought an HP Pavilion Elite HPE-130f last month, and a lot of the software I install or run just crashes.  It's running Windows 7 64 bit.

 

I tried to get the automatic diagnosis information to send to HP, but running it shows a Windows error message "HP Support Assistant has stopped working" with "Debug" and "Close Program" buttons.  There are 2 errors and an information message in the event logs in the following order:

 

First error:

.NET Runtime version 2.0.50727.5444 - Fatal Execution Engine Error (690EEA52) (80131506)

 

Second error:

Faulting application name: HPAdvisor.exe, version: 3.3.9512.3162, time stamp: 0x4ac2897e

Faulting module name: mscorwks.dll, version: 2.0.50727.5444, time stamp: 0x4d4f1425

Exception code: 0xc0000005

Fault offset: 0x0007b1da

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

 

Information event:

Fault bucket 2464278077, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: HPSF.exe

P2: 5.2.9.2

P3: 4d64d997

P4: mscorwks.dll

P5: 2.0.50727.5444

P6: 4d4f1425

P7: c0000005

P8: 0047435a

P9:

P10:

 

I get the same errors when I run HP Advisor, and quite a few other programs.  I've run Windows and HP updates until there's nothing left to update, and pretty much the only suggestions I can find about the second error message is to apply an MS patch (that doesn't work - the current libraries are later versions apparently) or re-install Windows.

 

Can anyone give me any advice?

 

Thanks in advance.

 

Anna-Maria

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