My computer can be booted to the Vista display with the desktop. When up, various desktop icons flash on and off at random. If an icon is selected with the mouse, a program loads, but not the one selected. Any attempt to shut down using the standard procedure results in immediate shutdown and the unit cannot be restarted without turning off the power and turning it back on again.
Best Buy's Geek Squad has had the unit and are unable to back up the files. They diagnose a corrupted operating system and cannot repair the unit. They suggest that, if I want the files (I do) that I send the hard drive out to a recovery specialist. Does anyone have experience with this and can you recommend a reliable company to perform this work?
I reccomend buying a new hard drive and buying a usb plus vista lisence. Find tutorials on google for how to make a usb bootable and how to replace a hard drive. One you have every thing set up, insert the usb and load from it. Install windows and you should be back to normal. Unfortunatly, i do not know anyone who know how to do this. If i find someone who knows, i will reccomend them to you.
-Best Regards, Damon
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