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Honor Student
Posts: 4
Member Since: ‎06-12-2011
Message 1 of 7 (460 Views)

Pavillion 6325a video card issue

I have had problems running WMC and have run a diagnostic. I have an internal error on my video card and do not know what to do. I receive an error box stating:

 

Internal Exception in DiagModule::start(): index out of bounds : expected value in [0, -1], but encountered the value 0 Stack Trace: !!! Stack Trace exceptions not supported in 64-bit. !!! (end stack trace) ***** NOTE *****: Use stacktraceparser.exe to translate the instruction offsets into function names.

I have checked the driver and as far as I am aware it is up to date. It is:

8.15.10.1968

The graphics card is an intel graphics media accelerator HD

 

Any help appreciated

0 Kudos
Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 2 of 7 (455 Views)

Re: Pavillion 6325a video card issue

[ Edited ]

Hi,

 

Do you see an error code associated with that message?

 

Try this Intel update utility and see if it finds a newer driver: Intel Driver Update Utility  Look at everything being reviewed.

 

You might try to reinstall DirectX.

 

What operating system are you running?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 4
Member Since: ‎06-12-2011
Message 3 of 7 (449 Views)

Re: Pavillion 6325a video card issue

Hi

 I am running windows 7. I have just been into the HP recovery tool and reinstalled the graphics driver and it seems to have done the trick.

 

thanks for the advice

Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 4 of 7 (448 Views)

Re: Pavillion 6325a video card issue

Hi,

 

That's good news.  However, you are probably running on a back level driver.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 4
Member Since: ‎06-12-2011
Message 5 of 7 (447 Views)

Re: Pavillion 6325a video card issue

Hi,

 

What does that mean? I am now having issues with WMP and WMC not playing any files and just coming up with an error message. I am trying to run a repair program now. I am running windows 7.

Provost
Posts: 26,691
Member Since: ‎07-17-2009
Message 6 of 7 (445 Views)

Re: Pavillion 6325a video card issue

Hi,

 

??? Please tell us more about your situation.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Honor Student
Posts: 4
Member Since: ‎06-12-2011
Message 7 of 7 (443 Views)

Re: Pavillion 6325a video card issue

I have sorted this out now. I use WMC and began experienceing problems (cluncky working, not recognising files, hanging) I found a video card problem when I ran a diagnostic program. I reinstalled the driver via the HP hardware install program. I then found WMP had a problem and was not playing anything (hence the problems with WMC), I then ran a fix program for WMP and all is good. Everything is now back to normal and working fine.

 

Cheers

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