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EmieltH
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Message 1 of 7
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Phoenix Envy 860-039nb fan runs at max speed (fan #6)

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Envy Phoenix 860-039nb
Microsoft Windows 10 (64-bit)

Hi,

 

I have a 860-039nb tower.

 

When the PC is off and I turn it on, fan #6 (case fan, see step 3 here http://support.hp.com/us-en/document/c01857696) directly starts blowing at maximum speed and never stops.

 

This is the out of the box behaviour, the PC is new.

 

I have searched HP site and found that a bios update could fix this.

 

I tried to install the bios update from the drivers and updates pages of the 860-039nb, but to no effect since that bios update is for a different family. See http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-860-000-desktop-pc-series/8499708/mo... > bios

 

Now the funny part and 'solution'.

 

When at boot, I open the HP diagnostic tool with F2, and after it exit (nothing is done/changed, just F2 and exit), the fan directly operates normal.

 

Right now it means I have to do the F2 action on each booth, which is a solution. But I prefer to have the above behaviour fixed in a better way 🙂

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Big_Dave
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Hi,

 

Boot to the BIOS screen and run a full set of the UEFI diagnostics. Update the diagnostics first if the release is not 6.1.1.0.

 

Please post the HP product number for your PC so that the members of the community can better assist you with your questions and issues.

 

Is this your HP PC

 

If yes, and if you tried to do some overclocking then remove any overclocking software and clear the CMOS.

 

Boot in the BIOS and check the System Board ID by depressing F1.   Post the system board ID.  We want to make sure that your PC has the Kaili2 before we hunt or ask HP for a BIOS update.

 

 

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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EmieltH
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Hi Dave

Thank you for your help. All drivers and software has been updated via support assistant software.

 

Diagnostics is at 6.1.1.0

 

Yes, that is my pc.

 

HP product name: 860-039nb
HP serial number: (removed content)
HP product number: V2E90EA#UUG

 

I have not done overclocking, wouldn't know how to.

Do not know how to clear the CMOS.

 

System board ID 2B36

bios revision KA2 vA0.12

 

Thank you!

 

Emiel

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Big_Dave
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Hi,

 

What was the result of running a full set of diagnostics? There should be a fan diagnostic test.

 

 

To clear the CMOS:

 

  1. Unplug the PC.
  2. Hold down the power button for 30 seconds
  3. Remove the CMOS Battery-- see the below image
  4. Move the jumper in the below image to the right for 30 seconds and then move it back.
  5. Replace the CMOS battery
  6. Plug the PC back in and give it a go.

Kaili2 cmos battery.jpg

 

 

If you still have fan issues, then contact HP Support since your PC is still under warranty.

 

Kaili2 clr cmos.jpg

 

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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EmieltH
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The system test was rather long (5 hours), and it did not include a Fan test in the end.. However, all tests were succesful.

 

Now I noted another thing: In bios, the setting for "num lock" to be on at boot is enabled. However, when in Windows, num lock is disabled.

 

I will now proceed to reset of cmos, this will not void warranty, will it? (i have 3 years extended)

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Stephen86
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Hi Emielth, Did you find any solutions on your topic as I have the exact same PC and also having issues with the Fan that goes wild directly at start-up. Only solution is indeed going into the Bios but next time same issue.

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EmieltH
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No solution. I did a full reinstall. It was gone. But after 1 day, it already returned. My bet is this has something to do with a windows 10 update (since those install right away after fresh install of windows).

My solution now is to hit esc at boot, the menu opens and simply exit the menu. The fan is tamed instantly 😉
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