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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 09:32 AM

HP Recommended
Product: D110a
Operating System: Mac OS X 10.10 Yosemite

wifi printer does not print.

I get a busy message although queue is empty.

 

1 REPLY 1

‎03-22-2017 09:49 AM

HP Recommended

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

Although I am an HP employee, I am speaking for myself and not for HP.

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