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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 01:29 PM

HP Recommended
Product: HP Pavilion 550-252na Desktop
Operating System: Microsoft Windows 10 (64-bit)

Some of the ports at the back of my PC are missaligned with the case, can I open up the PC myself and try to fix the problem? or would that void the warrenty? Should I send it back to HP to fix instead?

3 REPLIES 3

‎05-13-2017 08:54 PM

HP Recommended

@Luke19,

The HP 550-242na is circa Jan 2016.  Just when did you get this unit?

Warranty is only 1 year.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎05-14-2017 04:22 AM

HP Recommended

September 2016, i checked the warranty and it expires in 4 months time

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‎05-14-2017 10:47 AM - edited ‎05-14-2017 10:49 AM

HP Recommended

@Luke19,

If you have the original receipt, that date is your warranty date start, as you realized. Contact HP. Call them at 1-800-HP INVENT, wait on the line 40-50 sec and it should answer. Please let me know if the # worked, and how long it really took. Be advised the number now has linited times of operation.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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