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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Pavilion TouchSmart 20 AllI
Microsoft Windows 10 (64-bit)

My omputer turns on and goes to Windows 10 then it loses the icons of  and on. Could this be a virus or a harddrive problem.

3 REPLIES 3
HP Recommended

Welcome to this forum.

 

> Could this be a virus or a harddrive problem.

 

Yes, but it is unlikely to the cause of your symptoms.

 

If you press the "Windows flag" key (bottom-left corner of your keyboard), does it change the appearance of the items displayed on the screen?

 

Is there an "input-area" on the bottom-left corner of the screen, where you can type 'system restore' ?

If you type that, then you should be able to select the Windows "System Restore" application, to "time-warp" your computer backwards to a date/time at a time for which you remember before the symptoms appeared?

HP Recommended

It does not look like virus infection as you do not get any infection symptom like these

 


1 Slowdown
2 Pop-Ups
3 Crashes
4 Suspicious Hard Drive Activity
5 Running Out Of Hard Drive Space
6 Usually High Network Activity
7 Browser Unusual Activities

 

I think it is a issue caused by harddrive problem.

 

But if you qorry about virus, why not use tools to scan the entire system?

HP Recommended

> if you worry about virus, why not use tools to scan the entire system?

 

That "tools" hyperlink leads to the file: SpyHunter-Installer.exe

 

I  downloaded the file, and then submitted that file to www.VirusTotal.com

and it reported:

 

 

Detection ratio: 1 / 61 
Analysis date: 2017-05-08 13:27:04 UTC ( 1 hour, 24 minutes ago ) 


Antivirus / Result / Update /

Malwarebytes  / PUP.Optional.SpyHunter  / 20170508 

 

So, the "MalwareBytes" anti-virus software categorizes that "SpyHunter" software as a 'PUP' -- "Potentially Unwanted Program".

 

My recommendation: if you are going to download a virus-scanner, use "MalwareBytes", not "SpyHunter".

 

 

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