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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 08:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to help my mother with her computer. She booted up her computer, but all she got was the HP logo. I ran a system quick test and the test returned a Failure ID. The ID is 90ab9s 0008hu wptwwj 60wv03 with a Product ID of H2M40AA#ABA. What does this mean? And how can I fix her computer?

3 REPLIES 3

‎03-02-2017 06:21 AM

HP Recommended

Hello

 

What specific system test was run with the failure code?

 

This PC was made in 2012.  Point of failure could be anything from HDD to motherbaord.

 

Grzy

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‎03-02-2017 06:23 AM

HP Recommended
I ran the Quick DST test. Every diagnostic test pointed to the hard drive
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‎03-02-2017 06:45 AM

HP Recommended

Hello

 

Thank you for this.

 

HDD is or has failed. You must replace and rebuild system with HP recovery discs or USB.

 

Data will be lost unless you can mount HDD in other PC or on different SATA port in this PC when you put new HDD in and reload operating system.

 

Grzy

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