The HP Community is here for you.
12-25-2009 09:57 PM
My concern is that DVD CD rom on my computer does not even show up in the device manager. I just got this computer in November the 6. I can do a factory restore and it will work for a few days and then the DVD CD rom is gone again I have windows 7 64 bit system on my HP Pavilion p6203w b
01-03-2010 10:00 AM
Just about 2 weeks back, I bought brand new HP-Pavilion p6210y. Yesterday, for the first time, I tried to import songs from CD. The itune and Windows media player show the CD but freeze while importing. However, the Cyberlink DVD player works. Note: Cyberling works only if I don't do any other multitasking. If I start brousing internet or work on other program while downloading CD, then it stops working. Please helppppppppppp!
02-16-2010 02:30 PM
I bought a Compaq Presario C542EA Notebook PC and the operating system was Windows Vista™ Home Premium. I have upgraded the operating system to Windows 7. But now I’m unable to run the optical drive, I cannot use any CD or DVD, even the drive has disappeared. I tried to find the software at COMPAQ site but it’s not there ( http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3357417&lc=en&cc=uk&dlc=en&submit.y=7&su... ).
Please help me if you can and many thanks in advance.
02-18-2010 09:41 AM - edited 02-18-2010 09:47 AM
You do not need a "driver". Did you remove the upper/lower filters from the registry (or the MS Fixit solution) and restart the PC? See start of this thread - #1.
You are probably suffering from too many background tasks - possibly viruses. Too many operations going on - not just the ones you see. Try bringing up Task Manager (CTRL + SHIFT + ESC) , and click the performance tab. Try buring a disc and watch the little green lines go up. Before you burn a disc that little line should be hugging 0-1% for CPU Usage. Try reducing your memory as well - writing does a lot of caching.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
03-03-2010 07:28 AM
I have this problem with a newly purchased p6320f when pulling into iTunes. Stalls and the drive can go into wild high rpm moments and then back down but the process is stalled and doesn't advance the ripping.
I did this, and then a test re-rip of a CD into iTunes and it went without incident:
I do not know if it will be a stable repair.
03-11-2010 08:41 PM
Update since my post of 3-3. Although I successfully imported one disc before writing the 3-3 post, the problem recurred immediately after that.
Today, for an unrelated issue, I made a change to the setting for the paging file, or virtual memory. I went to a custom setting of 12000 with a max of 20000. This seemed to resolve the issue I was having with another program. Later in the day, I needed to rip 2 CDs into iTunes. They both went through quickly and without a problem. Then, I used Windows Media Player to rip 2 CDs to MP3. Those also went fast and had no problem.
So, did this fix the problem? I am not sure, but this is the first time I have been able to get 2 CDs through without a problem.
If this did, in fact, fix the problem, what I believe the issue to be is that Win 7 64-bit's automatic paging file size management has a bug, so you need to set a large paging size to cover the stuff you run.
I will post back here again with another update when I have run some more CDs through.
03-16-2010 10:00 AM
One year ago after I uninstall a program from my laptop. Then the dvd rom icom disappear from the device manager. The dvd rom worked fine when I install to the laptop of my daughter, but when I take out the DVD rom of the laptop of my daughter, my laptop don't detect the dvd rom. I restore my Operating System trying to resolve the problem and didn't work. But when my Operating System was making update the dvd rom appear and start working fine. After the laptop restart the problem came back.
The program I have to burning CD/ DVD was Nero, but rigth now none. The program that I uninstall from my laptop was Wolrd of Warcraft. I do not know how that happend!
I need your help.
Information of my Laptop:
HP Pavilion dv6751us Entertainment Notebook PC
Notebook Model - HP Pavilion dv6700 Notebook PC
Product Number - KM327UA#ABA
Processor Type - AMD Turion (tm) 64 X2
- Mobile Technology TL - 62
Processor Speed - 2100 Mhz
Total Memory - 4096MB
Bios Version - F.32
DVD Rom Model - TS-L632N/HPMH
Windows Vista Home Premium
Service Pack 2
32 - bit Operating System
03-28-2010 04:30 PM
I am running Windows Vista Home Premium. My system sees the F, G, H, and I removeable disc drives, but it does not see any discs in the drive--even though there is a disc in the drive. I went into Regedit to remove the Upper and/or Lower filter, and I found the proper entry. However, the list on the right side did not contain any Upper or Lower filter. Your comment said, "That is probably why you can't access your CD drive."
How can I fix this?
03-28-2010 06:33 PM
Did you try Mr Fixit?
Boot into the bios and check to ensure that your bios recognizes the cd/dvd drive.
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode