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RussKliman Student
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Receiving Failure ID 60DB13-7PW8AH-GXPSMG-60AQ03

Envy 23
Microsoft Windows 10 (64-bit)

Received Failure ID 60DB13-7PW8AH-GXPSMG-60AQ03

 

Product is out of warrenty.  What are - if any - course of actions? What is the typical cost to replace a drive if this cannot be repaired.  What is the acutal issue and why did it occur.

 

Thanks

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PhD Student
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HP Recommended

Receiving Failure ID 60DB13-7PW8AH-GXPSMG-60AQ03

HI.

 

If you made a diagnosis and are referring to a SMART hard disk test, you should back up all your files as soon as possible, this error is understood as a hard disk failure is not an imminent fault, but could be In The time period so it must be replaced.

 

Look at the document:

http://support.hp.com/us-en/document/c01443465

 

Regards.

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