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Honor Student
Posts: 2
Member Since: ‎12-29-2010
Message 1 of 4 (2,883 Views)

Recovery Partition corrupted by a virus

[ Edited ]

My Recovery Partition is corrupted by a virus while i was reinstalling my anti-virus, and after i finished reinstalling, a message saying:__________________________________________________-  # x _

                                | Virus Vault                            Files corrupted by virus : D:/preload               |

                                |  A virus was detected !       Virus name : ???-??? ??????(Unidentified)|

                                |          What would  you like to do?:                                                                   |

                                |          |Move to Vault|                             |Ignore|                                                 |


And i didn't find anything online to download!!


                 What should i do to get a new one, the virus is still on the computer and is getting my computer to crash!!



[Subject Edited as new thread was created] - moderator


0 Kudos
Posts: 8,136
Member Since: ‎09-28-2010
Message 2 of 4 (2,870 Views)

Re: Factory Image Damaged


You jumped into another parties post. It would be better to re-post as a "new post".

Please do not reply to this message, but here are some tips for when you re-post the message.


1) How did you corrupt your Recovery partition ( likely the D: partition), when you should have been installing the anti-virus software to the C: partition?

2) Did you create a set of Recovery DVD's when you bought the computer?

3) Get Malwarebytes (free).  Boot into safemode with networking, and install it. Update it. Run it.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Honor Student
Posts: 2
Member Since: ‎12-29-2010
Message 3 of 4 (2,788 Views)

Re: Factory Image Damaged

Dear Whoever sent me a reply,

Thank you for the tips, but anyway my antivirus took care of the virus and deleted it, but the only problem, the virus didn't just delete half of the recovery files, it also executed viruses online, while my anti-virus db was having errors, because the re-installation wasn't successful, but after thinking i reinstalled my (OS) using the Genuine Windows 7 DVD, but i still want my hp system back.


I'd be pleased if you send me a link to download my hp recovery files, and a link to download "Recovery Manager".


Note: To give a clue, my computer Full Name is "HP G62 Notebook-PC" with windows 7 installed.

Another clue that my recovery manager as i remember had the Cyberlink Corp' Sign at the right bottom of the manager.

Posts: 26,849
Member Since: ‎07-17-2009
Message 4 of 4 (2,778 Views)

Re: Factory Image Damaged

[ Edited ]

Please contact HP support for recovery disks. HP's support number is 800-474-6836 or 800-HPINVENT or online here.


HP Recovery Disks.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
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Windows 10 and Windows 8.1 Pro x64 in UEFI mode
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