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05-12-2009 04:06 AM
I have an HP Media Center PC m7170n. I replaced the original hard drive because the boot partition failed and tried to recover the system with recovery disks purchased from HP. The process proceeds through the 3rd disk but stalls without completing. It gets stuck on the blue recovery screen with the messages "DO NOT turn off your PC during this one-time setup process" etc. The green box indicator at the bottom scrolls indefinitely. I can invoke the Windows Task Manager, shutdown the PC and restart it. I've restarted the recovery process both from the disks and the new hard drive's recovery partition (that was completed). It always stalls. This has gone on now two days. On my last attempt I let the recovery process go on at least ten hours. This can't be right.
I'm going to contact HP support again but their help on this problem has been somewhat contradictory. Two different agents suggested two different and contradicting solutions. I tried both with no success.
My options as I see it are:
1. Get the recovery process to work.
2. Install another OS. I have a licensed XP Pro system I can install but lack the proper drivers for the ethernet port and the video card. The chat agent's suggestions didn't work.
Any help on either option would be most welcome.
05-12-2009 11:34 AM - edited 05-12-2009 11:35 AM
05-12-2009 06:17 PM
05-12-2009 07:37 PM
Try updating the Chipset driver. it controls USB. Accept and install.
05-13-2009 06:18 AM
05-14-2009 08:07 AM
I am experiencing the same problem(recovery disk do not work). Have followed recommendations such as remove RAM and CMOS battery and then reinstall. I am on my third attempt to reinstall the OS(HP Recovery Disk 1:2, 2:2, and Supplemental) on a new drive within my HP Pavilion a1710n desktop.
Are there other options that we haven't tried?
05-14-2009 07:18 PM
Verify that optical drive is seen in BIOS. Make sure optical drive is set as 1st boot, and HDD as 2nd boot. Zero fill the hard drive. If you still cannot load windows via recovery CD:
1. Try another optical drive
2. Recovery CD did not match the info on the motherboard (try another set). May need to re-tag the BIOS