• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2017 04:13 PM

HP Recommended
Product: HP TOUCHSMART IQ500
Operating System: Microsoft Windows Vista (64-bit)

i need to purchase a set of recovery disks for the Touchsmart IQ 500. i would assume that the drivers will be on the disk or no.

i have the original COA.

1 REPLY 1

‎04-08-2017 06:36 AM

HP Recommended

@michael1966128

 

Hello;

Allow me to welcome you to the HP forums!


Sorry, but I don't have very good news for you ...

HP typically stocks Recovery Media only for 3-5 years and your PC is a LOT older than that.  This means that HP can no longer supply you with Recovery Media for it.

 

You can try these other locations, but I seriously doubt they will even still carry it:  
http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.