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TracyH1 Student
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Recovery manager

Help. My Hp Touchsmart 300 won't boot up windows it goes to the blue house screen when switched on.  If I press F11 it will only let me do a system recovery with warning it will go back to factory setting.  I want to "file back up program" but it is greyed off and won't let me click it.

 

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Provost Provost
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HP Recommended

Recovery manager

Hello,

 

Welcome to the HP Support forum. Thank you for post.

 

Some (most) HP Recovery procedures include procedure to back-up files before the actual recovery process.

 

However, yoy may back-up your files this way usig external software.

Please, download GNU/Linux version - > Linux Mint XFCE 18 - Linux based OS.

 

 

>> https://linuxmint.com/edition.php?id=222

 

Download/save the ISO image. You need to write it on a new blank DVD or on empty USB thumbdrive (min 2 GB capacity).

 

 

How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

 

 

When ready with the USB drive or with the DVD:

 

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled.

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

 

Eventually, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive as boot option.

You will now boot from Linux Mint media.

 

Once ready and once you open the Files, you will notice it has automatically mounted your PC's HDD - you will be able to browse through your directories and copy/backup to external device the required files.

 

 

Once ready, you can use the F11 option to reimage your PC  / restote to factory default condition.

Hope this helps, let me know how it goes.

 

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I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** IT Commodity and Cyber Security professional

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