Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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A factory restore involved erasing the entire contents of the hard drive -- but, in many cases, the files are not actually wiped from the drive.
Your best bet for recovering data now is to do the following:1) Remove the hard drive from the PC2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)
3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...4) Connect the old drive to the working PC5) Run the data recovery utility to see what can be retrieved from the old drive.If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuvaAnd, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/
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