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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 07:41 AM

HP Recommended

When I open my computer it always tells me the recovery drive cannot be opened.  It tells me it is 1.80 GB free of 15.2 GB

Why is it not opening please and what can I do to sort it out? 

Thanks

2 REPLIES 2

‎04-10-2017 02:41 PM

HP Recommended

@Sakura2,

The purpose of the Recovery partition is to re-install the operating system, ie Windows in the event it becomes necessary. You should not be accessing that partition.  Tampering with the file structure will create an unstable situation.

Why are you attempting to open the partition?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎04-11-2017 01:55 AM

HP Recommended

Hi Dean and thank you for answering me so quickly.  I am an older lady and not some super geek young person!!!  I didn't get the mesage this morning when I opened my laptop so perhaps this has corrected it's self overnight!

Anyway, thank you again.

 

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