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AaronRezzonico
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Recovery

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ENVY 23-N250NZ
Microsoft Windows 10 (64-bit)

Hi,

 

I have got a blue screen telling me that an error occurred and was not possible to start Windows normally. It suggested to boot with a recovery disk (that of course I did not created before) beacuse a file was dammaged and unable to start.

I have tried to use F11 and the different built-in recovery tools, unsuccesfully. The answer was always the same...

How can I get  a recovery disk for my all-in-one pc?

Thanks for helping!


Aaron

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WAWood
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AaronRezzonico

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about needing a recovery disk and wanted to help -- but need more information.

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

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AaronRezzonico
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Hi! Thank you! I upgraded online from previous OS version!
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WAWood
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OK, thanks for the information.

 

In that case, pressing F11 for recovery is not going to work because the Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...


To actually restore your PC to its original condition, you need something known as HP Recovery Media.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

 

NOTE that the Recovery Media is for the Original OS that came preinstalled.  But, since you already Upgraded this PC to Win10, you can create Upgrade media from this link, and redo the upgrade again:  http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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AaronRezzonico
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Many thanks! I will try!!!
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AaronRezzonico
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Hi,

 

I have tryed everything possible but no way. I have been in touch with HP support here in Switzerland and as last solution they gave me this procedure... I will try in the next days...

 

Starten Sie vom USB Stick mit F9.

Klicken Sie dann aber bei dem Bildschim wo "Jetzt Installieren" steht nicht auf "Jetzt Installieren" sondern unten links in der Ecke auf "Computerreparaturoptionen"

Dort dann auf Problembehandlung -> Erweiterte Optionen -> Eingabeaufforderung

 

Geben Sie dann folgende Befehle ein, und drücken danach Enter. (Jeden einzeln)

 

bootrec /rebuildbcd

 

Wenn hier eine Windowsinstallation gefunden wird, dann müssen Sie mit A bestätigen, dass die gefundene Installation hinzugefügt werden soll.

 

Danach führen Sie noch die Befehle aus.

 

bootrec /fixmbr

 

bootrec /fixboot

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WAWood
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@AaronRezzonico

 

Sorry, I can't understand the language that you posted ...

 

But, you will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.

Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!

Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html

You will need to go to the Advanced Options screen and click on Startup Repair. You will probably have to run Startup Repair three times for it to fix all the boot loader problems.

When done, your PC should boot OK. If it does not, there is a more serious problem.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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AaronRezzonico
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Thank you! I will try next week when I will be again in front of my pc.... Hopefully it works...

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mdklassen
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>>> Sorry, I can't understand the language that you posted ...

 

Most web-browsers allow one to highlight a block of text, and then right-mouse-button click on the block, and choose "translate" to a language that you can understand, e.g.,


Starting from the USB stick with F9.
Click "Computer repair options" but then at the screen where "Install now" is not set to "Install now", but left in the corner
There click on the troubleshooting-> Advanced Options-> command prompt
Type the following commands, and then press ENTER. (Each separately)
Bootrec / rebuildbcd
If a Windows installation is found here, then you must confirm with A that found installation to be added.
Then, you run the commands.
Bootrec / fixmbr
Bootrec / fixboot

 

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