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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 04:02 PM

HP Recommended
Product: HP Elite 8300
Operating System: Microsoft Windows 10 (64-bit)

Hey there,

 

I recently purchased a refurbished HP Elite 8300 SFF Small Form Factor PC on April 22 of 2017, with one year warranty. I have a problem that I believe can be fixed under warranty.

 

The product page for this computer says that the warranty expired, however, this is a refurb and when I purchased it from TigerDirect.ca, the support page led me to HP and the 800 number. 

 

Can someone help me?!

 

Thanks,

 

HPISAWESOMEILOV

 

Ps, apologies for potentially posting in the wrong forum. I could'nt seem to find a support forum.

2 REPLIES 2

‎05-05-2017 04:09 PM

HP Recommended

@HPISAWEOMEILOV

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎05-08-2017 09:18 AM

HP Recommended
Hi Danny,

Do you know how long it will take them to message me? Thanks again.
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