The HP Community is here for you.
12-26-2013 04:38 PM - last edited on 02-24-2017 01:41 PM by OscarFuentes
Please provide the: factory installed operating system (OS) ( Vista, Win 7, or Win 8,) and the product number for your computer. Is your OS version 32 bit or 64 bit? The product number can be found on the left side of the tower. Please see this article on determining if your OS is 32 or 64 bit.
It would be good to know if Win 8 is the original operating system and that you have not upgraded from Vista or Win 7. If you have upgraded from Win 7 to Win 8 the following method will not work. Open Recovery Manager as follows: Activate the Charms bar and select search, type recovery and then select Recovery Manager from the search results list.
Click yes at user prompt. Select Hardware Driver Reinstallation. Click next. Select IDT or, if you have realtek, select Realtek High Def audio.
Follow the prompts to reinstall the driver and reboot your system.
****I am not an HP employee****
Please give a" Kudos" if advice received is relevant or" Accept as Solution" if your problem has been solved.
H8 1380t CTO, Intel i7 3820
16 GB DDR3
Pegatron Motherboard- IPIWB-PB (Pittsburgh), Radeon HD 7570 1GB. Win 7 Home Premium upgraded to Windows 8.1 Pro.
Envy Phoenix 810-150se, Intel i7 4820k
12 GB DDR3
Pittsburgh2 Mainboard, NVIDIA GTX 645- 2GB GDDR5. Win 8.1 Pro.
HP 560z CTO AMD Phenom II X6 1090T
16 GB DDR3.
Radeon HD 6570
Win 7 Home Premium upgraded to Win 7 Pro.
HP ENVY 17t-j000 CTO Quad Edition Notebook. I7 4702mq
12 GB DDR3
Win 8 Pro